Help Center
Buying
Orders, payments, refunds, shipping and buyer protection.
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Buying basicsHow to browse, buy and complete a purchase safely on Selyct.Buyer protection overviewWhat buyer protection is designed to cover and when it may apply.How secure checkout worksWhy payments should stay on Selyct and how secure checkout keeps you protected.What to do if an item doesn’t arriveSteps to take if tracking stops, delivery is delayed or the parcel is missing.How to stay safe and avoid scamsUse approved Selyct flows, avoid off-platform payments and report suspicious activity.
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Finding items to buyHow to search, filter and discover verified listings on Selyct.Getting items verifiedWhat buyer-side verification signals mean and how they support safer purchases.Payments & refundsHow payments are taken, when refunds may be issued and how long they can take.Shipping & returnsWhat buyers can expect for shipping updates and how return requests work.Buyer protectionWhat buyer protection covers and how to request support during an order.Making a purchaseWhat to check before you buy, from photos and condition to seller trust signals.Offers and messagesHow to send offers and message sellers safely inside Selyct.Order trackingWhere to find shipment updates when tracking is available.Item not receivedWhat to do if a paid order does not arrive within the expected window.Item not as describedHow to raise an issue if the item you received does not match the listing.Reporting a transaction issueHow to flag a problem so support can review it safely and fairly.Buying safely on SelyctSimple habits that keep buyers protected on every transaction.Disputes and evidenceHow disputes work and what evidence helps support reach a fair outcome.Refund timelinesTypical refund windows for card, bank and processor delays.Cancelled ordersWhy an order may be cancelled and what happens to the payment.