Helpful summary
Buyer protection may apply to eligible orders that are not received, significantly not as described or damaged in transit.
Before you start
Keep payment, messages and issue reporting inside Selyct to preserve review options.
Steps to follow
Open the order details, choose the issue type and upload evidence such as photos, tracking, packaging or screenshots.
What happens next
Support may ask both sides for evidence before deciding refund, return, release or rejection.
When to contact support
Contact support quickly because missed deadlines or off-platform payment can limit protection.