Helpful summary
Good evidence helps support review disputes fairly and decide refunds, returns, releases or rejections.
Before you start
Keep the item, packaging, tracking, carrier notices and Selyct messages available.
Steps to follow
Upload clear photos, screenshots, order details and a factual timeline when opening or responding to a dispute.
What happens next
Support may ask both sides for more evidence before deciding the outcome.
When to contact support
Contact support if evidence will not upload or you need to add new information to an open case.