Trust & Verification Policy

1. Why we verify

Verification protects buyers from fraud, protects sellers from chargebacks and impersonation, and lets Selyct operate a calmer marketplace.

2. Required verifications

• Email verification — confirms you control the email on file.
• Phone verification — confirms a reachable phone number.
• Government ID verification — confirms legal identity.
• Selfie / liveness verification — confirms you are the person on the ID.

3. Optional and conditional verifications

• Address verification (placeholder) — may unlock higher trust levels.
• Possession verification — required for high-value items; a short video or live capture proving the seller holds the item.

4. When verification is required

Verification may be required before buying, selling, messaging, making offers or completing transactions. Different actions may require different verification levels.

5. Trust score

Your trust score reflects verifications, transaction history, review signals and policy compliance. It is not a credit score, not a financial score and is used only on Selyct.

6. Trust status can change

Verification approval does not guarantee permanent platform access. Your trust status may change based on behaviour, disputes, fraud signals, complaints or policy compliance.

7. Data handling

Identity documents are stored in restricted, encrypted storage and accessible only to authorised trust personnel for fraud prevention, dispute investigation and regulatory compliance. See the Privacy Policy for retention details.

8. Provider integrations (placeholder)

Live KYC and live payment integrations may operate in provider test mode during beta. When they go live in your region, you will be informed before performing the action.

9. Human review

Critical trust decisions — high-value verifications, fraud escalations, bans — are made by humans and recorded in audit logs.