Helpful summary
Report order problems from the order page with the correct issue type and evidence.
Before you start
Gather order number, photos, packaging, tracking screenshots, carrier notices and relevant Selyct messages.
Steps to follow
Open order details, select report issue or contact support, choose the issue type and upload evidence with a clear explanation.
What happens next
Support may request more details from both buyer and seller before deciding a refund, return or payout release.
When to contact support
Contact support before the reporting window closes and keep all communication inside Selyct.