Helpful summary
Buyer protection may help with eligible not received, damaged or significantly not-as-described orders.
Before you start
Pay through Selyct and report issues within the allowed order window.
Steps to follow
Open the order, choose report issue, select the reason and upload photos, tracking, packaging and message evidence.
What happens next
Support reviews evidence and may approve a full refund, partial refund, return, payout release or case rejection.
When to contact support
Contact support quickly if the issue affects delivery, condition, authenticity or safety.