Helpful summary
Use Selyct checkout, troubleshoot failed payments and understand how refunds are reviewed and returned.
Before you start
Confirm your payment method, billing details, shipping address and order total before paying.
Steps to follow
If payment fails, check bank approval, card details and balance, then retry only through Selyct checkout.
What happens next
Refunds may need support approval first, then additional bank or payment provider processing time.
When to contact support
Contact support if charged without an order, refund timing is unclear or the seller asks for off-platform payment.