Helpful summary
Refund approval and money appearing in your payment account are separate steps with different timing.
Before you start
Check whether support has approved the refund or whether the case is still under review.
Steps to follow
After approval, monitor your card, bank or payment provider; partial and full refunds can appear differently.
What happens next
Provider processing, bank posting, return tracking or manual review can make refunds take longer.
When to contact support
Contact support if the approved refund is missing after the expected provider window or the amount looks wrong.