Helpful summary
If an item differs significantly from the listing, document the issue and report it within the support window.
Before you start
Keep the item and packaging, and do not alter, wash, repair or use the item further before review.
Steps to follow
Take photos of the item, labels, flaws and packaging, compare them to the listing and open a not-as-described issue from the order page.
What happens next
Support compares listing details, buyer evidence, seller evidence and messages before deciding the outcome.
When to contact support
Contact support immediately for counterfeit concerns, undisclosed damage, wrong item, missing parts or major condition differences.