Helpful summary
If your parcel has not arrived, check tracking and delivery details before opening a support case with evidence.
Before you start
Check tracking, delivery address, carrier notices, safe places, reception and neighbors.
Steps to follow
If marked delivered but missing, screenshot the carrier page and contact support from the order page with the order and tracking numbers.
What happens next
Support may review seller drop-off proof, tracking and carrier information before deciding the case.
When to contact support
Contact support when the parcel is past the expected window or delivered status cannot be resolved locally.