Helpful summary
If an item does not arrive, check tracking, address details and carrier notices before reporting the issue.
Before you start
Open the order and confirm the tracking status and delivery address.
Steps to follow
Check carrier notices, safe places, reception or neighbors if marked delivered; capture screenshots and contact support from the order page if still missing.
What happens next
Support may review tracking, seller drop-off proof and carrier evidence before deciding next steps.
When to contact support
Contact support with order number, tracking number, screenshots and carrier notices.