Helpful summary
Track orders from the order details page and compare Selyct status with carrier updates when available.
Before you start
Open the order details and check whether the seller has dispatched and whether the carrier has scanned the parcel.
Steps to follow
Review pending, in-transit and delivered statuses; if tracking is stuck, capture screenshots and wait for carrier scans unless the expected window has passed.
What happens next
Support uses tracking, seller dispatch proof and carrier evidence to review delivery issues.
When to contact support
Contact support if tracking is missing, stuck, marked delivered but missing or shows the wrong destination.