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Shipping labels and dispatch

Use the shipping label or dispatch instructions on the order page and keep proof that the parcel was handed to the carrier.

Last updated: July 2026

Helpful summary

Use the shipping label or dispatch instructions on the order page and keep proof that the parcel was handed to the carrier.

Before you start

Open the paid order, confirm the item is available and check the buyer, label, carrier and dispatch deadline before packing.

Steps to follow

Print or use the prepared label, attach it clearly, drop off with the supported carrier and mark dispatched if the order page asks you to.

What happens next

Tracking updates after the carrier scans the parcel; late or missing scans may delay buyer confidence and payout release.

When to contact support

Contact support before dispatch if the label is wrong, the carrier refuses the parcel or the order address looks incorrect.

Still need help?

Send our team the details and include any account, order or listing reference.

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