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Shipping & returns

After payment, follow order shipping instructions, pack securely, keep drop-off proof and respond to return reviews with evidence.

Last updated: July 2026

Helpful summary

After payment, follow order shipping instructions, pack securely, keep drop-off proof and respond to return reviews with evidence.

Before you start

Check the paid order details, label, carrier, item condition and dispatch deadline before packing.

Steps to follow

Use the prepared label if available, pack the exact listed item, drop it with the supported carrier and keep the receipt or carrier confirmation.

What happens next

If a return or dispute opens, provide tracking, drop-off proof, packing photos and order messages so support can review both sides.

When to contact support

Contact support if tracking never updates, the buyer reports an issue or the carrier refuses the parcel.

Still need help?

Send our team the details and include any account, order or listing reference.

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