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Packing items safely

Use suitable packaging and proof to protect fragile, premium or high-value items in transit.

Last updated: July 2026

Helpful summary

Use suitable packaging and proof to protect fragile, premium or high-value items in transit.

Before you start

Choose a suitable box or mailer, protective wrap and any padding needed for the item type.

Steps to follow

Include accessories shown in the listing, avoid scented or loose packaging and take packing photos for high-value items before sealing.

What happens next

Good packing reduces damage risk and gives support useful evidence if a parcel or condition dispute opens.

When to contact support

Contact support if the item is damaged before dispatch or the carrier refuses the parcel.

Still need help?

Send our team the details and include any account, order or listing reference.

Contact Support