Helpful summary
Payouts can be held while Selyct reviews verification, tracking, disputes, refunds, unusual activity or policy concerns.
Before you start
Check the payout status and any account or order notice to identify the hold reason.
Steps to follow
Provide requested evidence such as ID, payout details, tracking, drop-off proof, packing photos or order messages.
What happens next
Selyct may release the payout, request more information, refund the buyer or keep the hold during review.
When to contact support
Contact support if the reason is unclear or the hold remains after all requested evidence is submitted.