Dispute Resolution Policy

1. Opening a dispute

Either party may open a dispute from the order page. Provide a clear description, photos, tracking information and any other relevant evidence. Disputes must be opened within the timeframe shown on the order (typically 7 days after delivery).

2. Evidence collection

Both parties have a defined window — typically 72 hours — to upload evidence and respond. Additional time may be granted at Selyct's discretion.

3. Review process

Selyct's trust team reviews the evidence, communications, order history and trust signals from both parties. Reviews are performed by humans.

4. Decision process

Outcomes include:

• Refund to buyer (full or partial).
• Release to seller (claim rejected).
• Return-and-refund.

5. Expected timelines

Typical end-to-end resolution: 5–10 business days from dispute opening. Complex cases may take longer. Status updates are posted to the dispute page.

6. Transparent status updates

You can see the live status of your dispute, who is currently responsible (you, the other party, or Selyct), and the next required action.

7. Appeal process

Decisions can be appealed once. Final outcomes are recorded in your trust history. Appeals are reviewed by a different team member where practical.

8. Off-platform disputes

Disputes over off-platform payments, off-platform delivery arrangements or personal agreements are not covered by Buyer Protection and cannot be resolved by Selyct.